Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ's) section. Following you’ll ﬁnd diﬀerent answers to diﬀerent questions regarding our types of Tours. If you don’t see your question below please let us know!
Yes, it’s necessary to make a reservation at least 2 hours before the tour starts (check each schedule). You’ll receive our automatic Confirmation Email and Recommendations. Without your booking, we can't guarantee you a spot, especially during high season.
They last about 3 hours, depending on the weather and number of participants, you’ll go at a good pace.
Yes, verify the email address you registered with so you get our confirmation email with instructions.
Our system works better with Gmail accounts, so if you do use one please book your spot with a Gmail address. If you don’t use a Gmail account, sign up with your regular account address and contact us through our WhatsApp number (+57 322 898 8557)in case you don’t receive our confirmation email.
Our Free Tour Guides will have a red umbrella with our company logo. Please make sure to get to the right meeting point, they are all easy to find with GMaps.
No, the show must go on! Our Free Tours go out rain or shine. Follow our Confirmation Email with our weather recommendations. If it rains, your guide will adapt the tour route with indoor stops in order to carry on with the content and experience.
Please try to be on time. We recommend arriving at the meeting point 10 minutes before the tour starts. If you see that you won't make it on time, please contact us through WhatsApp (+57) 322 8988557 so we can let you know where the group will be.
Our Free Tours are available generally in English and Spanish. If you want to take a tour in a different language, contact us so we can arrange it! (insertar link box contact us).
Yes we do! All our Free and Shared Tours you find on our website are bookable for Private Groups. Get special discounts for larger groups. Contact us to know more.
We have a policy of maximum 35 people per Tour, and a minimum of 4 people.
Yes! Please give us at least a 2 hour notice before your tour starts, so we can open up the extra spot to other interested travelers.
We are all locals, we were raised in the cities, so you will have very experience-detailed and truthful information.
The Free Tours are free participation tours without a fixed cost, that is to say that each person at the end of the tour freely gives to their guide a voluntary economic contribution according to what he/she considers his work was worth. We suggest between $45,000 COP and $50,000 COP per person, but you are free to decide. The important thing is that you live the experience and if you like what we do, support us so that we can continue our work!
You can write to the confirmation email that you received when you registered and request to change the date of your tour.
Our system blocks the option to book a Free Tour 2 hours before the tour starts, so book in advance and plan your visit!
Of course, you are totally free to do it! If you consider that your guide deserves your economical support for his/her work, do not hesitate to come and support him/her!
Yes, our tours are pet friendly. We walk outdoors, however if there is an indoor stop, check with your guide so that your pet does not miss out on the experience either!
You can contact us directly at our WhatsApp customer service number: +57 322 8988557, we’d be happy to assist you.
Check the details of the Tour directly on the page of the Tour you booked. There you will find all the information about the starting point, duration, languages and end point.
Check your email (including your spam folder) with keywords like "Beyond Colombia" or "Bookings" and find your confirmation. If you do not see it, check that you have booked with your correct email or contact us at our WhatsApp number for assistance: +57 322 898 8557.
Each Shared Tour starts with a minimum of 2 people. If you reserved for 1 person only, wait for our confirmation. We will do our best to join you in a group!
Our Shared Tours have a set departure time. Once you have made the reservation, we will indicate the pick-up time at your Hostel/Hotel/Airbnb. The return time is subject to the road conditions on return.
For our Shared Tours with more than 3 participants, you will have one of our guides who will accompany you throughout the tour, from start to finish.
Most of our Shared Tours are monolingual. In case of having participants whose mother languages are not the same, the guide will share the information in bilingual mode so that everyone can learn and enjoy the experience.
All children occupying a chair/spot must pay. We will give you a discount for each child who participates in any Shared Tour.
Attention: if you are traveling with a minor between 0 and 6 years of age, keep in mind that by Colombian regulation you must have a "child seat". If you don't have it, we can help you get it for an extra cost.
During our Shared Tours you have space for lunch as long as this time is agreed with the driver, the guide and the other tour participants.
We'd love to hear from you! You can write to us directly to email@example.com with your comments, suggestions or congratulations!
The bigger the group is, the bigger the discount! Contact us with the tour reservation request and we will give you all the information plus a discount for the size of the group!
We love our travelers Beyonders! If you want to take one of our Shared Tours and you previously did one of our Free Tours, get 10% by booking only through our website. Complete the respective reservation form and tell us in comments which Free Tour you took!
For any Shared Tour you can pay with your credit card in your local currency, or in dollars only if it is in cash. When booking your Shared Tour, write us your payment method to send you the instructions.
All of our Shared Tours have a bathroom stop. And if you need an additional stop, tell our driver who will help you!
For our Shared Tours we recommend that you bring a good jacket, comfortable shoes, camera, sunglasses, sunscreen and all the attitude! If the weather is not at its best, you can bring extra clothes for change and leave them with our driver in the transport.
Of course you can, you can book a private tour for you only. Contact us to coordinate your Tour.
You can add transportation to all our Private Tours. Let us know at the time of booking if you require this extra service for your group, we will gladly help you.
The difference lies in the maximum number of people allowed per group and the cost per person. In a Free Tour you can book a maximum of 4 people per group and the cost of the Tour is placed by each person at the end of the experience. While in a Private Tour there is a fixed rate per person that covers the guide's work service and a local snack per person.
Depending on the type of Tour you book, whether it is a walking tour or a day tour, the inclusions may vary. Apart from your guide and a local snack, you can count on transportation, tickets, snacks or souvenirs.
In our team of guides we have Spanish, English, French, Italian, German and Portuguese. If you want to do a Private Tour in any of these languages, contact us and request your next experience in your preferred language.
We recommend a minimum of 3 hours for a better and more complete experience, however if you have less than 3 hours, we can adapt our Tours and do it in 2 hours or even 1 hour, yes!
We love freedom and if you want a tailor-made tour we can do it! If you already have a tour in mind that you would like to do with a longer or shorter duration, let us know when you book.
Our Beyond Colombia Buddy is a guide and transportation rental service available by hours. You have the option of hiring both our guide and our transport starting from 3 hours onwards and using both at your complete disposal.
Our BC Buddy (an official guide of the Beyond Colombia team) will be available to carry out the tour you want. He/she will help you plan the best route to take advantage of the time and visit all the places of interest you want according to the time you contracted.
Yes, the meeting with our BC Buddy starts from your pick-up Hostel/Hotel/Airbnb address, whether you hired transportation or not, we will meet you directly at your address.
Of course! Make the most of your stay and visit all the attractions you have planned with our BC Buddy. In case of exceeding the contracted hours, you can agree with your BC Buddy the extra hours and make the respective payment directly with him/her.
If you liked our BC Buddy and want to have another experience with it, you can write to our WhatsApp (+57 322 898 8557) and we will give you a discount for your repurchase! We will take care of scheduling your guide and transportation again.
In our team of guides we have Spanish, English, French, Italian, German and Portuguese. If you want to book your BC Buddy in any of these languages, contact us and request your next experience in your preferred language.
Yes, the time you contracted is the time service that we will pay to your BC Buddy and the driver. In case you use our service for a longer time, you will have an additional charge. If you plan your tour for a longer duration, make sure to reserve the right number of hours for your tranquility.