Contact · FAQ
How can I contact Beyond Colombia?
You can reach us on WhatsApp at +57 322 898 8557 or by email at bookings@beyondcolombia.com . Our team will be happy to help you.
Where can I leave a comment or suggestion about my experience?
We love hearing your feedback! You can send us your comments or suggestions via WhatsApp at +57 322 898 8557 or by email at bookings@beyondcolombia.com
Can I book for a large or corporate group?
Yes. We offer special rates for large groups and companies. To receive a personalized quote, please email us at bookings@beyondcolombia.com.
How many people are included in each experience?
It depends on the type of tour. Free Tours require a minimum of 3 participants, and Shared Tours require a minimum of 2 participants. If the minimum required number isn’t reached, we’ll contact you in advance to offer alternative options.
How long does each tour last?
The duration depends on the experience you choose. You can check the estimated time directly in the description of each tour
Can I leave the tour before it ends?
Yes, you can leave before the tour ends if needed. We recommend letting your guide know in advance.
What happens if I arrive late to the tour?
We recommend arriving early at the meeting point. If you experience any delay or issue, please contact our team so we can advise you on what to do based on the type of experience
Where is the meeting point?
The meeting point depends on the experience you’ve booked and will be listed in the tour details and your booking confirmation.
Can I bring pets?
It depends on the characteristics of each experience and the location where it takes place. If you’d like to travel with your pet, please contact us before booking to confirm whether it’s possible.
Do the tours take place when it rains?
In general, our experiences take place even if it rains. Some activities may have specific safety conditions, so we recommend checking the particular guidelines for your experience.
Can I change the number of participants in my reservation?
Yes. If you need to add or reduce participants, please contact us so we can check availability and update your reservation
Can I change the date of my reservation?
Yes. If you need to change the date of a reservation made directly with us, please contact us as soon as possible so we can check availability for the new date.
How do I know if my reservation has been confirmed?
Once you complete your booking, you’ll receive a confirmation with your experience details. If you have any questions, you can reach us on WhatsApp at +57 322 898 8557 or by email at bookings@beyondcolombia.com
How far in advance should I make my reservation?
You can book in advance to secure your spot, especially during high-demand seasons. Availability depends on each experience, so we recommend booking directly through our website.
